http://www.learningnetwork.ro/tags/customer-care ro http://www.learningnetwork.ro/articol/era-digitala-ofera-posibilitati-inedite-de-interactionare-cu-clientii/3032 <span>Era digitală oferă posibilități inedite de interacționare cu clienții</span> <span><span lang="" about="/membru/rosito" typeof="schema:Person" property="schema:name" datatype="">rosito</span></span> <span>Lun, 04/11/2016 - 13:26</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"></div> <section> <h2>Adaugă comentariu nou</h2> <drupal-render-placeholder callback="comment.lazy_builders:renderForm" arguments="0=node&amp;1=3032&amp;2=comment&amp;3=comment" token="QDxR1lHXIYtBgrJLxzijJnOs1Z1sk0BP2qgjJIwaBmM"></drupal-render-placeholder> </section> <div class="field field--name-field-image field--type-image field--label-above"> <div class="field__label">Imagine featured</div> <div class="field__item"> <img src="/sites/default/files/poze/articole/banner-conferinta-893x536_0.jpg" alt="" typeof="foaf:Image" /> </div> </div> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/tags/conferinta" hreflang="ro">conferinta</a></div> <div class="field__item"><a href="/tags/cresterea-vanzarilor" hreflang="ro">cresterea vanzarilor</a></div> <div class="field__item"><a href="/tags/customer-experience" hreflang="ro">customer experience</a></div> <div class="field__item"><a href="/tags/customer-care" hreflang="ro">customer care</a></div> </div> </div> <div class="field field--name-field-ln-ref-profil field--type-entity-reference field--label-above"> <div class="field__label">Autor</div> <div class="field__items"> <div class="field__item">1841</div> </div> </div> Mon, 11 Apr 2016 11:26:27 +0000 rosito 3032 at http://www.learningnetwork.ro http://www.learningnetwork.ro/curs/curs-wow-your-customer-excelenta-relationarea-cu-clientii-exec-edu/2868 <span>Curs „WOW Your Customer! Excelența în relaționarea cu clienții” - Exec Edu</span> <span><span lang="" about="/membru/andreea-r" typeof="schema:Person" property="schema:name" datatype="">Andreea R</span></span> <span>Mie, 01/13/2016 - 09:40</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Peste 40 de activitati tematice dedicate celor care intra in contact cu clientii/consumatorii: manageri din compartimentele de customer service, marketing, PR, vanzari sau cei din frontline, care interactioneaza direct cu clientii.</p> <h3><strong>Beneficii</strong></h3> <ul> <li>Iti vei dezvolta o atitudine centrata pe client.        </li> <li>Vei dobandi tehnici eficiente in relationarea cu clientii externi, dar si interni.</li> <li>Vei elimina folosirea jargonului tehnic in discutiile cu clientii.        </li> <li>Vei gestiona relatiile cu clientii dificili, nepoliticosi sau indiferenti.</li> <li>Vei trata cu empatie si eficienta orice cerere a clientului.        </li> <li>Vei deprinde abilitatile necesare pentru a loializa clientii, protejand, in acelasi timp, interesele organizatiei.</li> </ul> <h3><strong>Tematica</strong></h3> <ul> <li>“Sunt ceea ce sunt” - dezvoltarea unei atitudini centrate pe consumator</li> <li>Ce spunem si cum spunem” - abilitati verbale si … vocale</li> <li>„Dati-mi legatura” - telefonul ca tortura moderna</li> <li>„Cineva ne priveste” - excelenta intr-un mediu fata-in-fata</li> <li>„Sa avem o zi buna” - raportul cu un consumator</li> <li>„Opreste, priveste, asculta” - concentrarea pe nevoile consumatorilor</li> <li>„Cerul este limita” - moduri de pliere a serviciilor noastre</li> <li>„Cand jocul devine dur” - consumatori dificili</li> <li>„Stati! Asta nu e totul!</li> </ul> <p> </p> </div> <div class="field field--name-field-ln-date-curs field--type-entity-reference-revisions field--label-above"> <div class="field__label">Date curs</div> <div class="field__items"> <div class="field__item"><div class="paragraph-formatter"><div class="paragraph-info"></div> <div class="paragraph-summary"><div class="paragraphs-description paragraphs-collapsed-description"><div class="paragraphs-content-wrapper"><span class="summary-content">Curs „WOW Your Customer! Excelența în relaționarea cu clienții” - Exec Edu</span>, <span class="summary-content">Bucuresti</span></div></div></div> </div> </div> <div class="field__item"><div class="paragraph-formatter"><div class="paragraph-info"></div> <div class="paragraph-summary"><div class="paragraphs-description paragraphs-collapsed-description"><div class="paragraphs-content-wrapper"><span class="summary-content">Curs „WOW Your Customer! Excelența în relaționarea cu clienții” - Exec Edu</span>, <span class="summary-content">Bucuresti</span></div></div></div> </div> </div> </div> </div> <div class="field field--name-field-ln-durata-descriptiv field--type-list-string field--label-hidden field__item">Normal (2-3 zile)</div> <div class="field field--name-field-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/default_images/curs-generic.jpg" alt="Curs „WOW Your Customer! Excelența în relaționarea cu clienții” - Exec Edu" typeof="foaf:Image" /> </div> <div class="field field--name-field-ln-companie field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/companie/exec-edu" hreflang="ro">Exec-Edu</a></div> </div> <div class="field field--name-field-ln-nivel field--type-list-string field--label-hidden field__items"> <div class="field__item">Intermediar</div> <div class="field__item">Avansat</div> </div> <div class="field field--name-field-ln-ref-profil field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/profil/alin-gherman/667" hreflang="ro">Alin Gherman</a></div> </div> <div class="field field--name-field-ln-certificare field--type-boolean field--label-above"> <div class="field__label">Certificare</div> <div class="field__item">nu</div> </div> <div class="field field--name-field-ln-arie-geografica field--type-list-string field--label-hidden field__items"> <div class="field__item">national</div> </div> <div class="field field--name-field-ln-competente field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/en/competente/comunicare" hreflang="en">Comunicare</a></div> <div class="field__item"><a href="/competente/customer-care" hreflang="ro">Customer care</a></div> <div class="field__item"><a href="/competente/customer-experience" hreflang="ro">Customer experience</a></div> </div> <div class="field field--name-field-ln-categorie field--type-entity-reference field--label-hidden field__items"> <div class="field__item">Business &amp; Management</div> </div> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Etichete</div> <div class="field__items"> <div class="field__item"><a href="/tags/clienti" hreflang="ro">clienti</a></div> <div class="field__item"><a href="/tags/comunicare" hreflang="ro">comunicare</a></div> <div class="field__item"><a href="/tags/customer-care" hreflang="ro">customer care</a></div> <div class="field__item"><a href="/tags/customer-experiente" hreflang="ro">customer experiente</a></div> </div> </div> <div class="field field--name-field-tip-eveniment field--type-list-string field--label-hidden field__items"> <div class="field__item">Curs Open/Deschis</div> <div class="field__item">Curs In House</div> </div> Wed, 13 Jan 2016 08:40:00 +0000 Andreea R 2868 at http://www.learningnetwork.ro